You must obtain a return merchandise authorization (RMA) number by calling Customer Service at 1-800-482-0533, Monday – Friday, 8:30 am – 5 pm Central Time. Without exception you must:
You may return new merchandise suitable for resale; this does not include anything that has been washed, worn, altered, or soiled or damaged. Returns are accepted for exchange/refund within 30 days of purchase.What You May Not Return
Merchandise not suitable for return includes:
Glacier Tek warrants its products to be free from defects in materials and workmanship for 90 days from the date of purchase, provided the products supplied have not been subject to accident, alteration, negligence, abuse, or misuse. As the sole remedy under this warranty, Glacier Tek will, at its option, repair or replace non-conforming goods.Glacier Tek Performance Warranty
Glacier Tek warrants its phase change products to change phase from liquid to solid and the reverse (when exposed to the appropriate temperatures for a sufficient length of time) for the life of the product, provided the products supplied have not been subject to accident, alteration, negligence, abuse, or misuse. As the sole remedy under this warranty, Glacier Tek at its option, repair or replace non-conforming goods.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, GLACIER TEK'S LIABILITY AND THAT OF ITS VENDORS OF NEW GOODS SHALL NOT EXCEED THE VALUE OF THE GOODS SOLD. NEITHER GLACIER TEK NOR ITS VENDORS SHALL BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. TO THE EXTENT ALLOWED BY LOCAL LAW, GLACIER TEK AND ITS VENDORS DISCLAIM ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.